Looking for excellent service and maintenance support for your digital copiers and other office equipment can feel like looking for a four-leaf clover.
Horseshoes are always lucky.
But today, leprechauns, four-leaf clovers, and green are lucky.
Here are a few thoughts on how to make your luck last beyond St. Patrick's Day when looking for quality copier repair, service, and maintenance. Because it can feel like you're looking for that mythical pot of gold sometimes.
Looking for excellent service and maintenance support for your digital copiers and other office equipment can feel like looking for a four-leaf clover.
You have to be very lucky to stumble across one.
That can be unlucky for you.
Unlucky.
Especially if you bring someone in who claims expertise on the copier you need serviced, but really doesn't.
Copier Repair Is Important – Don't Leave It To Luck
I've heard of many businesses that repair their office equipment by flipping through a phone book or, more recently, doing a quick Google search. You need a gang of leprechauns to find good service that way.
If you look today, maybe the luck of the Irish will be with you this Saint Patrick's Day.
I'd like to suggest a better alternative: look for a service partner who doesn't rely on luck when it comes to copier repair and maintenance.
Training Makes Your Own Luck
You may be familiar with the saying, “Luck is the residue of hard work and design.” We focus on ensuring our service technicians make their own luck with training to support their experience. Over the past five years, Datamax Arkansas has invested thousands of hours and dollars in technical training to ensure maximum service delivery responsiveness
How can you make your own luck? Find a reliable service partner for copier repair and maintenance. After all, you need those tools to operate your office.
Find Your Copier Service Pot O' Gold
The best thing you can do to find the right pot of gold is to ask questions:
- What training manufacturer-certified training have your service technicians received on the equipment in my office?
- Do technicians receive regular training?
- Can I talk to a reference site?
- What do you measure?
The fourth question is especially important. Management guru Peter Drucker is often quoted as having said “You can't managed what you don't measure.” If a company is serious about service, they'll measure at least these two things:
We do. And we're extremely proud of our results. Our response time average over the past 12 months 5,420 of our service calls were responded to AND resolved within 4 business hours. We completed 84% of our service calls in a single visit as well.
We think our managed print services and maintenance packages offer a copier repair and maintenance pot o' gold for our customers (and our Raving Fans™ agree!). If you're tired of hoping you get lucky and are looking for a real service partner, consider contacting us for either a free assessment or check out our MaxCare® PrintCare information to learn more.
A final wish for you on this St. Patrick's Day with a slightly tweaked Irish proverb:
May your copiers and printers always turn on properly.
May the winds of service never blow against you.
May the delight of exceptional service brighten your face,
and print jobs and copies rain softly into your output trays.
