Waiting on your copier or other office equipment to be tended to is not only annoying; it also has a waterfall effect on your office’s productivity.
“Ding.”
Wouldn’t it be great if you could ring a bell and receive immediate service?
Like the simple ringer – you remember those – that sat in a store or on the counter of a hotel desk. You’d almost always hear a “Be with you in a moment” after just a quick press on the bell and a ringing “ding!” sound. And you were satisfied, because you knew service was on the way.
Who likes unnecessary waiting? Even the patient among us has trouble tolerating that. Even the smallest delays can send the most patient person into a fit of frustration when it comes to the office and work deadlines.
So, we may not have a bell that you can ring, but we do our best to deliver that immediate satisfaction.
We’d love to guarantee immediate service. However, our technicians do have to drive to you. And, as you know, the Central Arkansas area is a large area to cover. Although, quick feedback on the phone and with email follow-ups will let you – ding! – know that service is on the way.
Besides the obvious reasons that speed, combined with accuracy, is the basis of great customer service, why do we focus on being fast? Because we want to get your office up and running and back to work as fast as possible.
Waiting Equals Productivity Drain
If the only copier in your office is down, until the technician arrives nothing is being scanned, printed, copied, or faxed (that is if he has the right parts with him - ours almost always do; we fix it on the first time 85.1% of the time). Even if it’s just one of a few, the other printers and copiers in your office are going to be overloaded and your co-workers are going to have to be patient with each other. Waiting on your copier or other office equipment to be tended to is not only annoying; it also has a waterfall effect on your office’s productivity.
Having a copier or printer temporarily out-of-service is a pain in the neck, regardless of your specific circumstances.
If your equipment is stopping and starting, so are your employees. Equipment uptime is one key to business success.
Speed to Service Is Critical
We’ve all experienced how a small interruption can snow ball into a major disruption if not immediately addressed. And we know that our customers (and potential customers) hate to wait for service because they’ve told us (thank you!).
So we focus on having fast and effective service response. Our current average service call response time is 73 minutes.
Speed of Problem Resolution Is Just as Critical
We focus on speed AND resolution. Because, speed without accuracy means nothing. It’s better to be slow and steady (going slow to go fast) than it is to be fast and wrong. But, fast and accurate… that’s what we aim for. We average 4 hours and 17 minutes for response plus resolution. Now, I’ve already mentioned our fix it the first time rate (85.1%, in case you’ve forgotten), but did you know that our average “it’s fixed” is higher than the standard 4-hour industry response time? That means we’re saying our goodbyes and you’re office is humming again by the time our competitors are arriving.
Of course, sometimes it will take longer to get to you (heavy traffic can be a culprit) and we can’t always fix it in one visit and to fix the problem onsite (sometimes it’s not a simple or a quick fix).
Office Equipment Maintenance Is Key
It’s a simple fact of life - office equipment will break. When you’re partnering with someone to manage your print fleet, be sure to quiz them on their service speed AND their service accuracy. The less time they’re in your office, the more time you’ll be working effectively.
What questions should you ask when selecting an office equipment provider? Click the image below and find out!
