Is Your Copier HIPAA-Compliant? 9 Tips to Protect Yourself

Posted by Robert Caldwell on Oct 21, 2016 2:15:53 PM

Every modern office has a copier, and if it's a doctor's office, it must be HIPAA compliant. While multifunction copiers can be HIPAA compliant, none of them are compliant out of the box.

There are a few unscrupulous dealers that will say that their copiers are HIPAA compliant out of the box, hoping to capitalize on doctors and hospitals that want to get compliant as fast as possible by making a simple purchase.

HIPAA is not defined by technology, but by the policies and procedures that secures a patient's protected health information (PHI). To comply with HIPAA, you must ensure PHI confidentiality, integrity, and availability. This means that the data is only available and alterable by authorized persons or processes.


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The Real Value of Legal IT Spending

Posted by Robert Caldwell on Oct 18, 2016 1:00:00 PM

Do you feel you're not getting the most out of your technology spending? Or that your legal IT departments are not helping you meet your business goals?

First, rethink your strategy, and your mindset.

When it comes to technology, there are a few key things that firms in the legal industry do in order to improve their business processes:

  • Be smart. Select only technology that supports your business objectives.
  • Your IT infrastructure must retain its critical pieces: copiers and print output.
  • Hire professionals to manage your IT so you can focus on work that brings your firm revenue: practicing law, acquiring new clients, and retaining current ones.
  • Remove distractions. Don't try to handle copier repairs in-house, as this only slows down your work.

Here's an overview of how law firms are spending on IT, from the International Legal Technology Association's Technology Purchasing Survey.

Tags: Legal tips and tools

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Finding Your Audience of One: Personalization With Variable Data Printing

Posted by Robert Caldwell on Oct 15, 2016 11:45:00 AM

“Hey. You there, here's a product you might be interested in. Maybe.”

That's not really a line that's going to inspire anyone to buy from you, much less customer loyalty. Yet that's what a lot marketing looks like – dull, uninspired, careless, and often so broad that no one knows it's for them.

Who wants to be on the receiving end of that? As a business, is that the kind of marketing you want to be sending to your customers and prospects?

Tags: Printing, Technology, Solutions

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Customer Service: The Strategic Partnership Review

Posted by Robert Caldwell on Oct 14, 2016 2:00:00 PM

Ongoing customer relationship management takes on many forms, from a simple account review to a one-on-one meeting at a swanky lunch spot. These activities improve client loyalty and build long-lasting connections, but they often go on the back burner. Many companies consider post-sale account management to be a once-and-done process involving a single follow-up, or they wash their hands completely after the sale. When companies stand to gain so many benefits, why do they skip out on this part? In many cases, there's too much focus on sales quota attainment, and the customer (and company) suffers for it.

Tags: customer satisfaction

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4 Ways Document Management Transforms Your Medical Practice

Posted by Robert Caldwell on Oct 12, 2016 3:00:00 PM

When you work in the medical field and you're helping patients, it's easy to forget that your medical practice is also a business. Your back-office processes are just as important as what you're doing on the front-line. If you struggle with paperwork filling everyone's desks, it's time to look into the four key benefits of document management software.

Tags: Healthcare

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You Don't Call a Penguin a Dodo, Why Call Your Copier a Photocopier?

Posted by Robert Caldwell on Sep 15, 2016 1:00:00 PM

Photocopiers are on the edge of extinction, only found tucked in the back corners of libraries and colleges. Multifunctional devices, digital copiers, and all-in-one devices have edged it out of the technology world. However, you still see "photocopier" applied as a catch-all term when people and businesses talk about the tools they need to support daily operations.

Many industries require print and copying functionality, but when they use the wrong terminology to say what they need, they may end up limiting their choices. You can't realize the productivity benefits of a machine when you make assumptions about what it can do.

All photocopiers could do was create copies of papers with heat and light. They served a useful purpose in their time, but modern technology brings an expanded feature set to the table.

Tags: Multifunction copier

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The Difference Between Electronic Medical and Health Records

Posted by Robert Caldwell on Sep 13, 2016 10:00:00 AM

As a healthcare provider – whether you work at a doctor's office, medical/critical care clinic, hospital, or any other type of care facility – you have to deal with mountains of paperwork, from insurance forms to patient records. You also know the value of technology platforms such as electronic medical records (EMR) and electronic health records (EHR). Both are valuable tools in managing patient information. However, although many staff members use the terms interchangeably, they're not the same thing. Here are the differences between the two and what you need to know about each technology.

Tags: Healthcare

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You Need These 7 Features in Your EHR System

Posted by Robert Caldwell on Sep 8, 2016 1:30:00 PM

You have countless options for electronic health record (EHR) systems, and every vendor wants to claim that they have the best solution for your needs. This technology moves you away from endless paper files and keeps patients' health information in digital form. Authorized medical professionals have an easier time accessing this information quickly rather than waiting for your office to mail or fax documents. When you evaluate EHR systems, keep an eye out for these seven features.

Tags: Healthcare

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MEAP MEAP! Next-Gen Document Scanning from Canon and Worldox

Posted by Robert Caldwell on Sep 6, 2016 10:47:44 AM

In any law practice, the billable hour is sacred. To maximize those hours you need an efficient workflow, and that requires using the right technology. If the right technology is used correctly, your firm can save time and money by automating a sizable portion of your legal processes.

Canon is a leader in digital imaging solutions and has the hardware and software that can help you achieve an efficient workflow. One of the key technologies Canon offers is its MEAP software, which runs on the imageRunner Advance platform and certain imageRunner MFPs.

But before you can take advantage of MEAP, you have to understand what it is. Knowing that can help your practice take its next steps in optimized case management.

Tags: Multifunction copier

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6 Ways a Multifunction Copier Improves Your Office Efficiency

Posted by Robert Caldwell on Aug 31, 2016 2:05:58 PM

If you've ever moved offices (or just needed to redo your current office), you know what a hassle it is to pack equipment. You might have even questioned the necessity of carting around a scanner, fax machine, copier, and printer. Turns out that it's not necessary: you can move into the modern age with a multifunction copier. Before you start to panic thinking about an additional line item on your capital expenditures budget, consider the economic and functional benefits of getting a 4-in-1 machine.

Tags: Multifunction copier

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